Shipping policy

At Alyén, we work to offer you a safe and satisfying shopping experience.

Order Processing

All orders are processed within 1 to 3 business days after payment confirmation.

Orders are not processed or shipped on weekends or holidays.

Delivery Time

The estimated delivery time is 7 to 12 business days, depending on the destination country within Europe.

In some cases, delivery time may vary due to external factors such as logistical delays or high demand.

Order Tracking

Once your order has been shipped, you will receive an email with the tracking number so you can track your package at any time.

Shipping Costs

We offer free shipping on selected orders or special promotions.

The shipping cost, when applicable, will be clearly displayed during the checkout process.

Incorrect Address

It is the customer's responsibility to provide a correct shipping address.

Si detectas algún error en la dirección después de realizar tu pedido, contáctanos lo antes posible.