Refund policy

If you are not satisfied with your purchase, you may request a refund within 14 days of receiving your order, in accordance with UK consumer protection laws.

Returns Policy

Customers can request a return within 14 days of receiving their order.

After this period, we will not be able to offer a refund or exchange.

Return Conditions

For a return to be accepted, the product must meet the following conditions:

Unused

In perfect condition

In its original packaging

We reserve the right to refuse returns that do not meet these conditions.

Products Not Eligible for Return

For hygiene and safety reasons, some products may not be eligible for return.

Return Process

To initiate a return, the customer must contact our customer service team via email:

alyenshop.contacto@gmail.com

Our team will provide the necessary instructions to complete the return process.

Refunds

Once we receive and inspect the returned product, we will notify the customer regarding the approval or rejection of the refund.

If the return is approved, the refund will be processed using the same payment method used for the purchase.

Return Shipping Costs

Return shipping costs are the responsibility of the customer, except in cases of defective products or order errors.

Contact Us

If you have any questions about our return policy, you can contact us at:

alyenshop.contacto@gmail.com